Section 1
Survey Demographics & Net Promoter Score
Grade breakdown of respondents' students (note: some parents have multiple children enrolled). NPS of +34 is solid — the 18 families scoring an 8 are the primary opportunity to convert to vocal promoters.
Grade Distribution
Percentage of respondents per grade (multi-select allowed)
NPS Score Distribution (0–10)
Number of respondents per score value
NPS Segment Breakdown
Promoters · Passives · Detractors
+34
Net Promoter ScorePromoters% − Detractors%
+30 and above is considered Good for a school
Primary Language at Home
Distribution among survey respondents
Section 2
Overall Satisfaction by Category
Mean scores on a 1–5 Likert scale (Strongly Agree=5 … Strongly Disagree=1). The blue dashed line marks 4.0 ("Agree") — the target benchmark. Items below 3.6 warrant immediate attention.
All Satisfaction Items — Ranked by Mean Score
Hover any bar for exact score · Reference line at 4.0
Dashed line at 4.0 = "Agree" threshold · Scale: 1.0 (Strongly Disagree) → 5.0 (Strongly Agree)
Section 3
Academic Program Satisfaction
Stacked bar showing SA/A/N/D/SD percentage breakdown per program. ⚠ World Languages and ⚠ Elective Variety are the lowest-rated areas — flagged for action.
Program Satisfaction — Stacked Response Distribution
Sorted by mean score (highest → lowest)
Section 4
What Attracted Families to Bishop Diego
Percentage of respondents who selected each factor (multi-select). The top 3 — Community, Faith Identity, and Class Size — are the school's core brand pillars. These are relational and structural, not programmatic.
Attraction Factors — % of Respondents Selected
Multi-select; totals exceed 100%
Section 5
Open-Ended Response Themes
Qualitative coding of all narrative responses. Urgency levels: High requires immediate leadership response; Medium should be in the action plan; Monitor is watch-and-see.
Greatest Strengths — Mention Frequency
Themes from open-ended responses
Areas for Growth — Mention Frequency & Urgency
Color-coded by urgency level
Section 6
What Would Attract More Students
Themes from open-ended responses to "What would attract more students to Bishop Diego?" Tuition / financial aid transparency is the single most-cited factor at 15 mentions.
Recruitment & Enrollment Themes — Mention Frequency
From open-ended narrative responses
Section 7
The Four Strategic Tensions
These four recurring themes cut across the qualitative data and represent the most important systemic issues for leadership to address.
Tension 01
Athleticsvs.Academics
Multiple parents perceive sports are prioritized over academic rigor. "Take some of that passion for sports and put it into academics." Public school comparisons (DP, San Marcos) come up repeatedly regarding college placements.
Tension 02
Community Warmthvs.Accountability
Parents love the community feel but simultaneously want stricter discipline. Perception of favoritism — donors' kids and athletes getting a pass. "The same group of kids continually misbehave... not sure if it's because of being athletes."
Tension 03
Traditionvs.Modernization
Parents want Catholic identity maintained AND modern curriculum, updated literature, tech-integrated learning, and innovative elective pathways. Dress code enforcement feels dated and inconsistently applied.
Tension 04
Small School Charmvs.Small School Limits
What families love (small, personal) is also what constrains offerings — limited electives, language options, arts, extracurriculars. Parents want the feel of a 300-student school with the offerings of a 2,000-student school.
Section 8
Staff Recognized by Name
These educators were called out specifically in open-ended responses — valuable data for retention conversations and internal recognition programs.
D
Mr. Driggers
History / Social Studies
★★★ 3 mentions — "true treasure," "excellent"
C
Ms. Contakes
Writing / English
★★ 2 mentions — writing praised
A
Mrs. Adam
General
★★ 2 mentions (1 positive, 1 mixed)
H
Ms. Haines
General
★ 1 mention — "passionate"
S
Ms. Sodusta
General
★ 1 mention — "passionate"
C
Ms. Carr
General
★ 1 mention — "passionate"
D
Ms. Diaz
General
★ 1 mention — "everyone knows she's awesome"
C
Ms. Combs
General
★ 1 mention — "excellent"
M
Mrs. McGary
General
★ 1 mention — "excellent"
R
Ms. Rubio
General
★ 1 mention — praised
Y
Mr. Ybarra
General
★ 1 mention — praised
C
Dana Coppa
College Counseling
★ 1 mention — "amazing"
